Resolves your Tier-1 Gorgias tickets — and shows its work:
Others sell these as separate apps — the AI agent alone runs
$199/mo elsewhere, thank-you auto-close another $79/mo. That’s $278+/mo across two apps.
Glassdesk is all of it — one app, one flat price, from $49.
14-day free trial · $0 due today · cancel anytime · no usage meters
“How long until my order arrives?”
shipping.md0.83shipping.md#delivery0.79returns.md0.38No engineers needed. Glassdesk plugs into Gorgias and learns only from your own content — it can’t invent policy.
Paste your help-center URL. Glassdesk crawls it, splits it into citable chunks, and indexes it — your knowledge base is the only source of truth.
Before going live, Glassdesk generates a test suite from your KB and scores itself. You see the number — and auto-send stays locked until you approve it.
Glassdesk drafts internal notes on real tickets so your team can watch it work. Flip to auto-send when you trust it. Anything uncertain escalates to a human — it never guesses.
A real ticket, end to end
From our own production workspace — answered hands-off, in about 15 seconds.
“My tent arrived with a damaged zipper — can I get a replacement or a refund?”
warranty.md0.86returns-policy.md0.81shipping.md0.29warranty.mdreturns-policy.mdOther AI agents show you a reply. Glassdesk shows you the reasoning — so you can actually trust it with your customers.
Each reply shows exactly which help-center passages it used, with similarity scores. If it can’t cite it, it doesn’t say it.
Every draft carries a confidence score checked against your threshold. Low confidence, refunds, legal, angry customers — routed to a human, with context, every time.
Our own release gate: 36 eval cases including prompt-injection, forged-policy attacks, and Spanish/French/German tickets — 100% pass, adversarial clean. Your instance gets its own eval report before launch.
Glassdesk detects the ticket’s language and replies in it — your policies, prices, and timeframes translated faithfully from your help center, with the same citations and escalation rules. Eval-tested in Spanish, French, and German today; more languages as they pass the gate.
70% of “closed” tickets get reopened by customers just saying thanks. Glassdesk spots the gratitude-only replies and closes them automatically — so your team never touches a ticket that didn’t need them. Mixed in a real question? It stays open. Other apps charge $79/mo for this one feature. It’s built into every Glassdesk plan.
🔜 Coming soon — Approved Actions: Glassdesk detects requests like address changes and order cancellations, drafts the action with evidence and a confidence score, and your team approves it with one click. The AI never acts on its own — unlike bots that auto-fire refunds, every action has a human gate and an audit trail.
Helpdesk AI charges ~$0.90 for every resolved ticket — your bill spikes exactly when business is good. Glassdesk works out to pennies per resolution, on one flat monthly price that never meters your success.
For small stores getting their first tickets off their plate.
The sweet spot for stores on Gorgias Basic–Pro.
For high-volume stores on Gorgias Pro–Advanced.
🎉 Founding customer? The first 10 stores get FOUNDING10 — 50% off forever, in exchange for honest feedback and a review. Ask about it when you request early access.
14-day free trial · $0 due today · cancel anytime · no usage meters
1,000 resolutions = $900–$1,500 in AI fees.
Busy months cost the same. Scale without fear.
Prompt injection, forged policies — tested before every release.
29 passed · 30 cases · adversarial 5/5 (the one miss? It escalated to a human — by design.)
You keep $801 every month — 9× cheaper.
They escalate to your team — always. Every reply is confidence-scored against a threshold you control, and categories you mark (refunds, legal, angry customers) skip the AI entirely. Glassdesk never guesses.
No. You paste your help-center URL and connect Gorgias. Crawling, chunking, indexing, and the eval run are automatic.
A ticket where Glassdesk drafted or sent the answer. Escalations to your team don’t count against your volume. And unlike per-resolution vendors, going over your band never creates a surprise bill — Starter and Growth simply prompt an upgrade.
Your knowledge base is indexed in our database; conversation content is logged only if you opt in (metadata-only by default). We don’t train models on your data.
Glassdesk detects the language of each ticket and replies in it, translating your (English) help-center policies faithfully — numbers, fees, and timeframes stay exactly as written. Accuracy is eval-tested per language before we claim it: Spanish, French, and German today, with more added as they pass the gate. Citations and escalation rules work identically in every language.
Gorgias today — Shopify order lookups included. Freshdesk and Zendesk are on the roadmap.
14 days, full features, card required (you won’t be charged until the trial ends, and you can cancel in one click from the billing portal).