Glassdesk is an AI support agent that answers Tier-1 tickets from your own help center — every reply cited and confidence-scored, and anything uncertain escalated to a human. The Shopify app connects your store, so “where is my order?” questions get answered with your real order data, not a guess. Learn more about Glassdesk.
What you get
✓Order-status answers from live data. Glassdesk looks up the customer's actual order in your store and answers with its real status and tracking.
✓Citations on every reply. Each answer names the help-center source it came from, with a confidence score.
✓Escalation, never guessing. Below the confidence threshold, the ticket goes to your team with full context.
✓Shadow mode first. Glassdesk starts with private draft notes only — nothing reaches a customer until you switch it live.
✓Flat monthly pricing. Never a per-resolution success tax. The smaller plans are hard-capped; the top plan includes a large monthly allowance, then a small per-resolution rate shown up front. Billed through Shopify, 14-day free trial. See plans.
How it works
1Install from the Shopify App Store. One click; Glassdesk asks only for read access to orders.
2Pick a plan. 14-day free trial, billed through Shopify — no card entered on our site, cancel any time by uninstalling.
3Connect your helpdesk and help center. Glassdesk works inside your existing helpdesk (Gorgias today). We ingest your help center and run an accuracy report before anything goes live.
Your data stays yours. Order access is read-only. Uninstalling the app cancels the subscription automatically and cuts off access. We honor Shopify's GDPR data requests — see our privacy policy.