Glassdesk is an AI support agent that answers Tier-1 tickets from your own help center — every reply cited and confidence-scored, and anything uncertain escalated to a human. The Shopify app connects your store, so “where is my order?” questions get answered with your real order data, not a guess. Learn more about Glassdesk.
What you get
✓Order-status answers from live data. Glassdesk looks up the customer's actual order in your store and answers with its real status and tracking.
✓Citations on every reply. Each answer names the help-center source it came from, with a confidence score.
✓Escalation, never guessing. Below the confidence threshold, the ticket goes to your team with full context.
✓Shadow mode first. Glassdesk starts with private draft notes only — nothing reaches a customer until you switch it live.
✓Flat monthly pricing. Never a per-resolution success tax. The smaller plans are hard-capped; the top plan includes a large monthly allowance, then a small per-resolution rate shown up front. Billed through Shopify, 14-day free trial. See plans.
Pricing — billed through Shopify
Three flat plans. You pick one inside the app after installing and approve the charge in your Shopify admin — Shopify bills you; we never take a card on our site. 14-day free trial, $0 today. Cancel anytime by uninstalling.
Starter
$79/mo
250 resolutions / month · hard cap
Growth
$199/mo
1,000 resolutions / month · hard cap
Scale
$449/mo
3,000 resolutions / month included, then $0.15 per resolution
Starter and Growth are hard-capped: at the limit Glassdesk keeps drafting replies but pauses auto-send until you upgrade — no ticket is dropped. Scale meters $0.15 per resolution past its included 3,000, shown up front. Pay annually and get two months free.
How it works
1Install from the Shopify App Store. One click; Glassdesk asks only for read access to orders.
2Pick a plan. 14-day free trial, billed through Shopify — no card entered on our site, cancel any time by uninstalling.
3Connect your helpdesk and help center. Glassdesk works inside your existing helpdesk (Gorgias today). We ingest your help center and run an accuracy report before anything goes live.
Your data stays yours. Order access is read-only. Uninstalling the app cancels the subscription automatically and cuts off access. We honor Shopify's GDPR data requests — see our privacy policy.