Glassdesk vs per-resolution AI support agents

The short version

Automating Tier-1 support on Gorgias comes down to two pricing models:

• Per-resolution (Gorgias AI Agent, Intercom Fin, Zendesk AI — and Yuma, whose rate isn't published at all): a fee for every ticket the AI resolves — so your bill spikes exactly when you're busiest.
• Flat / bundled (Glassdesk, MyAskAI): one monthly price for a volume band, quiet month or Black Friday.

Glassdesk is flat and it shows its work — every answer carries the passages it cited and a confidence score, so you can audit it instead of trusting a black box.

Price at a glance

The AI-resolution fee on top of your helpdesk, for a store resolving ~1,000 tickets a month.

*Gorgias bills two line items on every plan — a Helpdesk fee and a separate AI Agent fee — then $1.50 per automated interaction over your bundle (pricing, billing docs). The billed unit is automated interactions, not resolutions, so confirm what counts before comparing. The $0.90–$1.00 shown is the effective in-bundle rate (AI Agent fee ÷ included interactions); real bills run higher with overage. †Zendesk doesn't publish AI pricing — ~$1.50/$2.00 are analyst estimates; verify directly. ‡Yuma publishes no rates at all: "you only pay when Yuma fully resolves a support ticket", with the number given after a personalized demo and qualification (yuma.ai/pricing, 2 Sep 2026) — full head-to-head at Glassdesk vs Yuma.

Per-resolution agents: Gorgias AI Agent, Fin, Zendesk, Yuma

These incumbents are mature and resolve a lot of tickets — but the meter is the catch. At $0.90–$1.50 per resolution, automating 1,000 tickets a month is $900–$1,500 in AI fees alone, and it climbs on your best sales days — the peak-season "success tax" that fills merchant reviews of metered apps. Gorgias sharpens it with the "double-bill": a helpdesk ticket fee and a separate automation fee on the same resolved ticket. Yuma runs the same outcome meter without publishing the rate — you can't budget it from their website at all (we compare them properly in Glassdesk vs Yuma).

Where they beat Glassdesk, honestly: they're battle-tested at enterprise scale, cover channels we don't yet (voice, social DMs, multi-helpdesk), and take actions — Gorgias AI Agent issues refunds and changes orders autonomously, where Glassdesk answers and drafts. That's a real gap, and a deliberate one: we route money-touching actions to a human on purpose.

Where Glassdesk wins: a predictable bill for a growing SMB, plus a transparency panel none of them ship — the cited passages and confidence score behind every reply. Gorgias AI Agent's own settings docs let you set its tone and tagging, but carry no confidence threshold and no source citations.

MyAskAI: the other flat option

MyAskAI is the closest thing to Glassdesk in the marketplace — a flat bundle, more languages, automated actions, and a public review history we don't have yet. Credit where it's due, and there's more of it: they offer a 60%-AI-resolution-or-your-money-back guarantee, a 30-day free trial with no card (ours is 14 days and asks for one), and SOC-2 Type II on their Scale plan. We don't match any of those three today.

On price, we'll give you the honest split rather than a headline. At 1,000 a month we are level: their pricing page starts at $199 for 1,000 conversations and our Growth tier is $199 for 1,000 resolutions — the same number, and we won't pretend otherwise. At the top tier we are genuinely ahead: our $449 Scale includes 3,000 resolutions where their $499 Scale includes 2,000 — cheaper and half again the volume. But if you are choosing between us on price alone at the middle tier, there is nothing in it. On trust there is: their most common complaints are accuracy — "irrelevant" answers — with no citations, confidence scores, or evals. That gap is what Glassdesk was built to close, and it is the honest reason to choose us here.

⚠️ Heads-up if you found them through the Gorgias marketplace: that listing advertises "Pro – $99/mo (1,000+ tickets/mo)", but their own pricing page charges $199/mo for that plan. We checked both on 1 August 2026 and the gap was still there. Budget from their pricing page, not the listing.

Which should you pick?

• High-volume enterprise, multi-channel, dedicated CX team → a mature per-resolution agent (Fin, Zendesk, Yuma) may fit despite the meter.
• Growing Shopify store on Gorgias that wants a predictable bill and the ability to audit every AI reply → Glassdesk.
• Want flat pricing but don't need citations/evals and prefer a longer track record → compare Glassdesk and MyAskAI head-to-head; we think the transparency and price win, but see for yourself.