Glassdesk vs per-resolution AI support agents

The short version

If you run a Shopify store on Gorgias and want to automate Tier-1 support, your two real pricing models are:

• Per-resolution (Gorgias Automate, Intercom Fin, Zendesk AI): you pay a fee for every ticket the AI resolves. Predictable per unit, but your bill rises exactly when you're busiest — a peak-season "success tax."
• Flat / bundled (Glassdesk, MyAskAI): one monthly price for a volume band. Your bill stays the same whether it's a quiet month or Black Friday.

Glassdesk is flat and it shows its work — every answer carries the knowledge-base passages it cited and a confidence score, so you can audit it rather than trust a black box. That transparency is the second half of the comparison, below the price.

Price at a glance

All figures are the AI-resolution fee on top of your existing helpdesk subscription, for a store resolving ~1,000 tickets a month.

*Gorgias Automate is double-billed: you pay a helpdesk ticket fee and the AI automation fee on the same ticket — confirmed in Gorgias's own billing docs. †Zendesk does not publish per-resolution AI pricing; ~$1.50/$2.00 are widely-cited analyst estimates, not an official rate — verify with Zendesk directly.

Per-resolution agents: Gorgias Automate, Fin, Zendesk

These are the incumbents, and for good reason — they're mature, deeply integrated, and resolve a lot of tickets. The catch is the meter. At $0.90–$1.50 per resolution, a store automating 1,000 tickets a month pays $900–$1,500 in AI fees alone, and that number climbs on your best sales days. Gorgias's structure is the sharpest example: because it charges a helpdesk ticket fee and a separate automation fee on the same resolved ticket, the effective cost per automated conversation is higher than the headline rate.

Where they beat Glassdesk, honestly: they're established, battle-tested at enterprise scale, and support channels Glassdesk doesn't yet (voice, social DMs, multi-helpdesk). Fin in particular publishes strong resolution rates. If you're a large brand with a dedicated CX ops team and predictable, high-margin tickets, the meter may not bother you.

Where Glassdesk wins: predictable cost for a growing SMB, plus something none of them ship — a transparency panel that shows the cited passages and confidence score behind every reply. You audit the reasoning instead of trusting a score.

MyAskAI: the other flat option

MyAskAI is the closest thing to Glassdesk already in the Gorgias marketplace — a flat bundle rather than a meter. It's a capable, shipped product with more languages, automated actions (refunds, address changes), and a public review history we don't have yet. Credit where it's due.

On price, its published pricing page starts at $199/mo for 1,000 conversations ($499 for 2,000), so at the same volume Glassdesk's $99 Growth tier is about half the cost, and our $149 Scale tier (3,000 included) is materially cheaper per ticket. On trust, MyAskAI's most common user complaints cluster on accuracy — "irrelevant" or "nonsensical" answers — and it publishes no citations, confidence scores, or accuracy evals. That gap is exactly what Glassdesk was built to close.

MyAskAI's Gorgias listing has at times marketed a lower "$99/1,000" figure that conflicts with their own pricing page's $199 floor — we quote the pricing-page number and recommend you confirm the current rate directly before deciding.

Where Glassdesk is different

• Flat price, no success tax. $49 / $99 / $149 a month. A busy month costs the same as a quiet one.
• Every answer is cited and confidence-scored. You see which help-center passages the reply used and how confident it was — a glass box, not a black box.
• Accuracy proven before launch. Glassdesk scores itself on a generated eval suite (including prompt-injection and forged-policy attacks) and shows you the number before it goes live.
• Escalates, never guesses. Low confidence, refunds, legal, or angry tickets skip the AI and go to a human — by design.
• Shadow mode first. It drafts internal notes on real tickets so you can watch it work before flipping on auto-send.
• Bundled, not nickel-and-dimed. Thank-you auto-close, multilingual replies, analytics, and knowledge-gap insights are included, not paid add-ons.

Which should you pick?

• High-volume enterprise, multi-channel, dedicated CX team → a mature per-resolution agent (Fin, Zendesk) may fit despite the meter.
• Growing Shopify store on Gorgias that wants a predictable bill and the ability to audit every AI reply → Glassdesk.
• Want flat pricing but don't need citations/evals and prefer a longer track record → compare Glassdesk and MyAskAI head-to-head; we think the transparency and price win, but see for yourself.