Your AI agent is only as good as the docs underneath it
Most AI support agents underperform for a boring reason: the knowledge base they read from is thin, contradictory, or full of half-finished template text nobody ever filled in. We audit yours, fix it, configure the agent against it, and then prove — on your real tickets — what it can and cannot resolve.
Why we know this is the problem. The first time we crawled a help centre belonging to a store that had never heard of us, our indexer swallowed 20,000 characters of unfilled vendor templates — and because that text is semantically a returns policy, it outranked the merchant's real 30-day article on exactly the questions it answered wrongly:
Customer: "How do I return something?" Top-ranked source: "Returns must be initiated within [x days]… expedited shipping is available for [$X]…"
A page with nothing to say had become the loudest voice on refunds. We found it, fixed our crawler, and wrote it up. It is not a rare case — it is what a live help centre looks like from the inside.
What you get
Crawl + audit report
Every reachable article indexed, with a written list of broken and empty pages, unfilled templates, articles that contradict each other, and the topics your customers ask about that have no article at all.
Knowledge-base remediation
Up to 20 articles rewritten, restructured or newly drafted in your voice, delivered as text you publish.
Glassdesk configured
Connected to your Gorgias, knowledge base ingested, confidence threshold and escalation rules set, shadow mode on so nothing reaches a customer until you say so.
Eval run on your tickets
Around 15 real tickets, chosen together with you on a call so they cover the questions you actually get — including the awkward ones. Each is scored against your policy, every wrong answer itemised rather than averaged away.
Deflection estimate
A written, honest read on what share of your Tier-1 volume the agent can resolve at your confidence bar — and what it can't. A range with its limits, not a false decimal place.
Handover call
60 minutes, recorded, walking through the report.
What's not included
Fixed-price work only stays fixed-price if the edges are stated. So:
- More than 20 articles, or more than one revision round per article — that's a separate quote.
- Publishing into your CMS. We hand you the text; you publish it.
- Ongoing content maintenance. The $99/month is the product, not a writing retainer.
- Helpdesks other than Gorgias. That's the only one we support today, and we'd rather say so than discover it in week two.
- A guaranteed deflection rate. We benchmark honestly. Anyone promising you a number before seeing your tickets is guessing.
Honest pricing notes
- The $2,500 is a one-off and is not credited against anything later. Some firms credit a discovery fee into a bigger build; there is no bigger build here, so we say it plainly rather than let you assume it.
- If we deliver the audit and you're unhappy with it, we refund it in full. No argument, no process. We're early, and your reference matters more to us than the invoice.
- The $99/month is our normal Growth plan — same flat price as anyone else pays, with its own 14-day trial. The audit doesn't lock you in.
Book one
We're taking a small number of these while we're building our first case studies, which is the honest reason the price is what it is. Tell us four things and we'll reply ourselves, within a day — with whether an audit is worth it for you, including when we think it isn't. If we're full, we'll say so and put you on the list for next month.
A human (the founder, specifically) will read this and tell you straight whether an audit is worth it for your store. Nothing is charged and nothing is scheduled until we've talked.