5 Gorgias AI Agent alternatives (2026)
Gorgias's built-in AI Agent is the default — and for plenty of stores it's fine. Merchants go looking for an alternative for two reasons: the per-resolution meter, and not being able to see why the AI said what it said. Here are five real options, with each vendor's own published facts, linked and dated.
Why merchants switch (or add an app instead)
The built-in agent charges per outcome: "Each resolved conversation costs $0.90 on most plans. Starter plans begin at $1 per resolved conversation."(gorgias.com/blog/ai-agent-pricing, 2 Sep 2026) Overage above your bundled allowance runs higher, and Gorgias's billing docs state that "an automation fee and a ticket fee may apply to the same ticket" when the AI fully resolves it.(docs.gorgias.com, 2 Sep 2026) The better the AI performs, the bigger the bill — that's the design of outcome pricing, and it's the number one thing the alternatives below compete on. The full arithmetic is in the Gorgias AI Agent pricing breakdown and the cost calculator.
The five alternatives at a glance
| Tool | Pricing model | Published price |
|---|---|---|
| Glassdesk (ours) | Flat monthly; Scale meters past 3,000 at a published rate | $79–$449/mo |
| Yuma AI | Outcome-based, per fully resolved ticket | none — demo |
| My AskAI | Flat bundle + per-ticket overage | $199–$999/mo |
| eesel AI | Pay-per-task, no monthly minimum | $0.40/task |
| Siena AI | Custom / demo-gated | none — demo |
1. Glassdesk — flat price, cited answers (ours)
Glassdesk is an app on the Gorgias marketplace that does Tier-1 deflection from your own help center. Two things make it different, and they're the two complaints that bring people to this page: the price is flat — $79, $199 or $449 a month, published, with Starter and Growth hard-capped and Scale adding a disclosed $0.15 per resolution past its included 3,000 — and every reply shows the help-center passages it cited plus a confidence score, on the ticket. Below its confidence threshold it escalates to a human instead of guessing, and its accuracy is tested in public on a versioned eval suite.
Honest limits: we're new — the others below have longer track records and public reviews we don't have yet. Glassdesk answers and drafts; it does not autonomously issue refunds or edit orders (that's deliberate — money-touching actions go to your team). Full head-to-head vs the built-in agent: Glassdesk vs Gorgias AI Agent.
2. Yuma AI — enterprise automation that takes actions
Yuma is the heavyweight: it resolves tickets end-to-end by taking real actions — refunds, order edits, subscription changes — with coded guardrails, supports 180+ languages, and connects to nine helpdesks.(yuma.ai/support-ai & yuma.ai, 19 Aug 2026) Pricing is outcome-based — "you only pay when Yuma fully resolves a support ticket" — but no rate is published anywhere: the number comes after a personalized demo and qualification, with a free 30-day trial on real ticket data.(yuma.ai/pricing, 2 Sep 2026)
Best for: mid-to-large brands with the volume to justify an enterprise sales process, that want the AI to execute, not just answer. Trade-off: you can't budget it from their website. Our full comparison: Glassdesk vs Yuma.
3. My AskAI — the budget flat bundle
My AskAI publishes its numbers: $199/mo Pro with 1,000 tickets/month included (~$0.12 per extra ticket up to 5,000), $499/mo Scale with 2,000 included ($0.10 extra), Enterprise from $999/mo — plus a 30-day free trial with no card and a 60%-AI-resolution-or-your-money-back guarantee.(myaskai.com/pricing, 2 Sep 2026) It takes live actions (order refunds), syncs external docs, and is fully multilingual (95+ languages).(source, 2 Sep 2026)
Best for: price-first buyers who want a flat bundle and a long trial. Trade-off: replies don't carry per-reply source citations or a confidence threshold you control — the transparency layer is the main thing Glassdesk adds over it at the same $199 tier.
4. eesel AI — pay only for what it does
eesel prices per task instead of per month: a support ticket is one "regular task" at $0.40, with no platform fee and no monthly minimum, a default $250/month spending cap you can change, $50 of free usage to start, and an Enterprise plan from $1,000/month.(eesel.ai/pricing, 2 Sep 2026)
Best for: low or spiky volume — a quiet month costs almost nothing. Trade-off: it's still a meter: at 1,000 tickets a month, $0.40 each is $400/mo, double Glassdesk's or My AskAI's $199 flat tier — run your own volume through the calculator.
5. Siena AI — brand-voice CX for funded DTC
Siena positions as "the AI CX operating system for consumer brands" — persona-driven, empathetic automation across support and social, claiming up to 80% automation of interactions and 98% customer satisfaction in its own materials.(siena.cx, 2 Sep 2026) Pricing is not displayed; you book a demo for a number.(source, 2 Sep 2026)
Best for: DTC brands that care most about voice and tone, with budget for an enterprise product. Trade-off: like Yuma, no self-serve and no published price.
Which should you pick?
- Keep the built-in Gorgias AI Agent if your volume is low — below roughly 88 resolutions a month, Gorgias’s $0.90-per-resolution rate beats any flat plan here.
- Glassdesk if you want a predictable automation bill and the ability to audit every reply (citations, confidence, public evals).
- Yuma or Siena if you're enterprise-sized and want autonomous actions or brand-voice depth — and you're fine getting the price on a call.
- My AskAI if price is the whole decision and citations aren't.
- eesel if your volume is genuinely tiny or unpredictable.
See it grade itself before you commit
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Start my flat-rate trial →Deep dives: vs Gorgias AI Agent · vs Yuma AI · the whole field.