Yuma AI alternatives (2026): 5 honest options

What you're comparing against

Yuma resolves tickets end-to-end with autonomous actions (refunds, order edits, subscription changes) under coded guardrails, supports 180+ languages and nine helpdesks, and reports top deployments automating up to 89% of tickets.^{(yuma.ai/support-ai & yuma.ai, 19 Aug 2026)} Pricing is outcome-based — "you only pay when Yuma fully resolves a support ticket" — with no published rate: the number comes after a demo and qualification.^{(yuma.ai/pricing, 2 Sep 2026)} If that model fits you, our full head-to-head is here: Glassdesk vs Yuma. If it doesn't, the alternatives:

1. Glassdesk — flat, cited, self-serve (ours)

The opposite trade to Yuma on almost every axis. Price is on the website — $79 / $199 / $449 a month flat, Starter and Growth hard-capped, Scale adding a published $0.15 per resolution past its included 3,000 — and you start yourself from the Gorgias marketplace with a 14-day trial, no sales call. Every reply shows its cited help-center passages and a confidence score on the ticket, low confidence escalates to a human, and accuracy is tested in public.

Where Yuma beats us, honestly: autonomous actions (we draft and answer; money-touching actions go to your team on purpose), 180+ languages, nine helpdesks, and named case studies at scale — we're new and say so. If you need the AI to execute refunds, Yuma has that today and we don't.

2. Gorgias AI Agent — the built-in default

If you're on Gorgias already, the native agent needs zero integration and you pay only on success: "Each resolved conversation costs $0.90 on most plans", from $1 on Starter, with bundled allowances of roughly 90–2,500+ automated interactions.^{(gorgias.com/blog/ai-agent-pricing, 2 Sep 2026)} Watch the same-ticket case: their billing docs say an automation fee and a ticket fee may both apply when the AI fully resolves a conversation.^{(docs.gorgias.com, 2 Sep 2026)} Details: our head-to-head.

3. My AskAI — published flat bundles

$199/mo for 1,000 tickets (~$0.12 extra up to 5,000), $499/mo for 2,000 ($0.10 extra), Enterprise from $999/mo; 30-day trial with no card and a 60%-resolution money-back guarantee.^{(myaskai.com/pricing, 2 Sep 2026)} Works across helpdesks, takes live actions, 95+ languages. The pricing transparency Yuma lacks — without the per-reply citation layer Glassdesk adds.

4. eesel AI — a meter without a minimum

Pay per task: a support ticket is $0.40, no platform fee, no monthly minimum, default $250/mo spending cap, $50 free usage; Enterprise from $1,000/month.^{(eesel.ai/pricing, 2 Sep 2026)} Good for tiny or spiky volume; at steady volume the meter passes flat plans quickly (1,000 tickets ≈ $400).

5. Siena AI — the other enterprise option

Persona-driven "AI CX operating system" for consumer brands, claiming up to 80% automation and 98% CSAT in its own materials; pricing is demo-gated, like Yuma's.^{(siena.cx, 2 Sep 2026)} Pick between them on brand-voice depth vs commerce actions — either way, budget for an enterprise conversation.

Which should you pick?

• Need autonomous actions at enterprise scale → stay on Yuma's demo path, or evaluate Siena beside it.
• Want a price you can read and a reply you can audit → Glassdesk ($79–$449 flat, citations + confidence + public evals).
• Already on Gorgias, low volume → the built-in agent at $0.90 per resolution is hard to argue with below ~88 resolutions a month.
• Price-first, citations optional → My AskAI. Tiny volume → eesel.